Q:How to check our website safety?
A: We are majority of legitimate websites. We have different safety features in place to let our customer know that we are safe. These safety features keep hackers and viruses from stealing our information and data while customers on our website. We always have an anti-virus program and extra security measures against virus and spy ware attacks.
- We always have Anti-virus program all the time.
- When you check out, look up the URL address bar it show “https” then the site is secure.
- We have Verisign symbol represents that the page that you give your personal information over is guaranteed secure.
- How to make sure that our website has a security certificate, on our check out browser going to the "file" or "tools" option at the top of your browser and clicking the "page info" or "options" link. From there, you will be able to see if the website's security certificate is issued to our website you are on. You can also click on the "Lock" symbol to view a website's security certificate.
Q:When will I receive my package(s)?
A: For your convenience we offer standard shipping. To estimate the delivery date, please add about 3 business days for Nile to process the orders plus the transit times. For example: 3 processing days + 5 days transit times to New York= about 8 business days.
Q:What is my log in ID and password?
A: Your Log-In ID will be your E-Mail address and password must created by yourself.
Q:I forgot my password. What do I do?
A: 1.Click on the "Login" link found in the upper right-hand corner of this page. 2.Go to the "Forgot Password?" and fill in your email address. 3.Click on the "Submit" button.4.Your password on file will be emailed to you immediately.
Q:Why can't I get confirmation e-mail?
A: Your email system blocks unknown e-mail. So, the confirmation email cannot be sent to your email system. Please remove or add our email address to your system. After that, next time you place your order you will get a confirmation email.
Q:How do I know my order status?
A: You can track your order from our site (Main Page) at any time. If your tracking numbers are not ready, then your order has not shipped out yet.
Q:What do I do when I receive products that have problems?
A: If you have any problems with your shipment other than "normal dissatisfaction", please contact us soon at 1-800-754-1300.
Q:How do I cancel my order?
A: To cancel your order, contact us at 1-800-754-1300 ASAP, otherwise charges may be applied. Once your order ships, it cannot be cancelled. The order can be returned.
Q:Can I combine colors to get quantity discount?
A: Only the same item number and same color can get quantity discount.
Q:Where is my backorder?
A: All backorder items will be canceled automatically. Contact us by email or call 1-800-754-1300 to process your backorder. Customers do need to pay for the shipping charge, but no handling fee.
Q:Why is my shopping cart empty?
A: If you disable the “cookie” (a piece of data stored on the user’s computer tied to information about the user) to your computer, that is why your shopping cart is empty.
A: For Canada’s Orders may ship to Canadian addresses, you may be responsible for the customs, duties and brokerage fees or any of taxes. Those cost may separate from the shipping charge. If an International shipment is refused in customs or at the delivery address, the customer is responsible for the return freight in addition to the customs, duties and brokerage fees charged for the return to the United States. FedEx International shipping time: ·FedEx International Priority : 2-3 business days (if no custom delay) ·FedEx International Economy : 3-5 business days (if no custom delay) ·FedEx International Ground : 5-10 business days (if no custom delay) (Not all cities have ground service