Below are detailed instructions for each step
in the on-line ordering process. If you require further assistance, please
call 1-800-754-1300.You may also email any online ordering questions
to nilecorp@hotmail.com
Telephone orders
We encourage you to order online for the fastest
possible service but please feel free to call in your order call us
toll free at 1-800-754-1300
Fax orders
You can fax your order to 1-626-855-1280.
Remember put your billing and shipping information and the item no., color, quantity and payment method. you can directly download our Order Form (.pdf)
How to order on-line
Log in:
If you are a registered customer, enter your email address and password, then click login.
If you are a new customer please register now. Login name (your email address) password (you must created by yourself).
Enter product information:
You can choose the item, color, and quantity. When you are finished entering, click on BUY to add to your shopping cart.
Review order:
You can review your cart to make sure you put the correct item. If you wish to continue shopping, click “continue shopping”. If you are finished selecting your items, click “Begin Checkout”.
Begin checkout:
Now, please enter your shipping and billing information. When you have finished, you can click the submit button.
Confirmation:
After you submit the order, you will receive an email with a summary of your order and an order number.
ORDER OUTSIDE THE CONTIGUOUS U.S.A.
Hawaii, Alaska, and Puerto Rico, UPS provides Ground service now.
INTERNATIONAL ORDER At this time, we accept orders from international customer who are shipping to addresses in the U.S. only.
PAYMENT OPTIONS
Credit Card:
NILE accepts A/E, Visa, Master, and Discover credit card.
Pre-paid by money order and cashier check:
For prepaid customers, the money order and cashier's check must include shipping charge. (Please add all items you would like to purchase in the shopping cart then enter your shipping zip code to estimate freight.) We will refund if any amount over estimated. Please note it takes 5-10 business days to clear money order or cashier check before we ship out your order. Sorry, Personal checks or business checks are not be accepted at this time.
SHIPPING
For Shipping Option we offer FedEx Standard Ground, Express Shipments
Standard Ground Shipment:
Processing Time + Transit Times = Total Receiving Your Order Processing Time: Express shipments are given top priority. Standard Ground order will ship within 72 Hours, Monday to Friday from the time you place your order and begin processing.
Transit Times: see the map
For Ground Service. We calculate shipping & handling charges based on order amomunt of the merchandise.(not include shipping fee):
For ground shipment:
Order amount: $0.00 ~ $60.00, shipping fee $8.95
Order amount: $60.01 ~ $100.00, shipping fee $9.95
Order amount: Over $100.01 actual shipping fee
Estimate Ground Shipping Just for Reference only
(Not include HI, PR, AK 3 states)
(Due to programming issue, the correct shipping will reflect on the final invoice)
Express shipment will be processed in 24 hours, not including Saturday, Sunday and holidays.
Please include a physical shipping address on all shipments. UPS does not ship to P.O. Boxes.
Express (Air) Shipments
Next Day, Second Day, and Three Day Select
All express shipments are shipped within 24 hours (Not including Saturday, Sunday, and holidays). Orders must be received prior to 10:00 AM PST in order to receive "Same Day" expedited service.
"Rates are determined by the weight 'or' dimension whichever is greater"
To determine dimensional weight, the length is multiplied by the width and height and divided by the cubic size 194.
Dimensional Weight=(L x W x H)/194
*** Our website estimated shipping charge is based on regular weight, not dimensional weight. A confirmation of shipping charge is required "ONLY" if the actual charge exceeds the estimated charge given on the website by $15.00. These orders will not be shipped unless confirmation of charge is received.
RETURN AND EXCHANGES
All claims for defective, missing or exchange merchandise must be filed within 7 days upon receipt.
Just repack in its original packaging along with a copy of the invoice
and follow these simple steps:
Step 1. Contact our customer service department at 1-800-754-1300. Our office hours are from Monday to Friday 8:30 A.M. to 5:00 P.M. Pacific time.
Step 2. Our representative will issue a return authorization (RMA) number to you.
Step 3. Include RMA number on the outside of return package and return to address listed below:
NILE
15457 Proctor Ave.
City of Industry CA 91745
For your security please return your package(s) with an insured carrier
. Nile is not responsible for items damaged or lost in transit.
Returned merchandise due to customer's mistake or unclaimed orders is subject to a 10% restocking fee plus postage.
Packages returned due to customer change of mind or cancellation after the package has shipped are subject to both, the initial shipping and return shipping charge.
Nile will not accept any package(s) without the Return merchandise Authorization (RMA) number.
Backorders:
If you want Nile to inform for any backorder item(s), please note your request on your order, otherwise Nile will ship quantity/stock available and all backorder item(s) will be cancel unless you specify. You will need to pay for 2nd freight charges for all backorder item(s).
Cancel Order:
If you wish to cancel your order, contact 1-800-754-1300 ASAP. Otherwise charges may occur. Once your order ships, it cannot be cancelled. The order can be returned, but along with a 10% restocking fee and both the initial and return shipping charge applied.
Minimum Order:
We have no minimum amount for each order.
Other Website Link:
Nile may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites.
Pricing:
All price subject to change without notice. We assure you our prices will not change as often as the price of gold or silver changes unless there are "dramatic" changes in them. For customer(s) quoted with special price(s), NILE will not honor the 5% off online order and any other discount. *All "on sale" items are final. No return or exchange
California Residents:
Sales Tax:
The state sales tax will be added to your order. Orders placed on our web site will have the sales tax added when invoiced. If you already have a California Seller's Permit on file with us, the sales tax will not apply and will be remove.
If you have a valid California Seller's Permit, state law now requires us to have a signed Resale Verification Form on file, or we have to charge you sales tax. If you are setting up your online customer profile for the first time, the shopping cart will display the tax.
You will need to mail us your resale information and we will set your profile to not calculate the tax. For more information regarding no tax status in California, see below or you can directly download our Resale Verification Form (.pdf)
This Resale Verification Form must be updated at least every 4 years.
This Resale Verification Form is a declaration that you have a valid California seller's permit and, once signed and sent to us, allows us sell to you without charging tax on certain items.
Basically, the Resale Verification Form states that you (the buyer) certify that you are purchasing certain types of items from us:
For resale in the regular course of business without intervening use in the regular course of business.
For use as an ingredient or component part of a new article of tangible personal property to be produced for sale, and/or
As a chemical to be used in processing a new article of tangible personal property to be produced for sale.
Please note: This means a book, display rack, or set of tools, for your own use is taxable. If you are purchasing multiple tools, displays or books for your customers, then we do not charge you tax, because you will charge tax when you re-sell them to your customers.
If you have more questions, please contact the State Board of Equalization at: http://www.boe.ca.gov.
California Prop 65 Warning:
At NILE we recognize the importance of protecting the health and environment of our customers.
However, some of the base metal findings, chains, and charms sold by our company may contain small amounts of lead,
a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm if ingested.
We recommend that you wash your hands after handling, and keep all items away from small children and infants.
SECURITY / PRIVACY
This site uses a secure server (SSL) to encrypt
all of your personal information. We use strong security measures to prevent
the loss, misuse and alteration of your information once it is in our
records.
Copyright/Trademark
NILE prohibits the use of all images and photographs from our website. Any unauthorized use of these images and photos may violate trademark and copyright laws.
